Terms & Conditions
These terms apply to certificates ordered through ProntoSSL.
1. Definitions
We/Us/Our: ProntoSSL or any other company acting on our behalf. Our website: the websites we trade from under the name ProntoSSL. You/Your: the client entering into this agreement. Supplier: any company supplying goods or services to Us that form part of the products You order, such as a certification authority. Products: goods, services or products, tangible or intangible, sold or provided by Us, including but not limited to SSL certificates. Confidential Information: any usernames, passwords, trade secrets, procedures, methods, product information, prices, designs, customer lists, strategies or other business-critical information belonging to Us.
2. Interpretation
References to the singular include the plural and vice versa, and headings are for ease of reference only. These terms replace all previous negotiations, understandings and representations. If We do not exercise a right straight away, We may still exercise it later, and a waiver of any breach is only effective if made in writing. You may not assign or transfer any part of these terms without Our written consent. If any clause is declared void or unenforceable, We may remove it and the rest of these terms remain in full force. This agreement is governed by English law.
3. Products and services
All products are resold subject to Your agreement to the issuing certification authority's product agreement and terms (see our CA Agreements page). Certain elements, including the common name and validity period, cannot be altered once the product has been issued. You accept sole responsibility for your choice of product. Any advice or guidance We give is based on the information available at the time, which may be limited, so We cannot guarantee or warrant it, including its fitness for purpose. You are responsible for the correct installation of your product.
4. Renewals
We will send renewal and reissue reminders as your product approaches the end of its validity, to all the contacts provided on the order. The reminders increase in frequency towards the end of the validity period. This service is provided as a goodwill gesture, without warranty or guarantee. Renewal reminders continue until the product is renewed with Us, the original product has expired, or you opt out of them for that order. It is your responsibility to renew prior to expiry where appropriate; there is no obligation to renew.
5. Purchase orders
We only accept purchase orders from established accounts with a trading history with Us, and We may refuse any purchase order and ask for full payment before accepting an order. Payment is due within the terms shown on the invoice, and interest or fees may be charged on late payments in accordance with Our invoice terms.
6. Payments
We accept online payments by the methods advertised on our website, which may change from time to time, and payments directly into Our bank account (all bank charges must be paid by You). We may reject payment made by any other method or in any currency other than those shown on our website. All respective products will be cancelled and revoked if a chargeback or payment dispute is initiated.
7. Refunds
Whether a refund is available depends on the refund terms of the certification authority that issued the certificate, and these can change. At the moment all of our authorities allow a refund within 30 days of issue; the terms in force when you order apply. You may request a refund without giving a reason, by support ticket or email during office hours. No refund will be given if the Supplier revokes a certificate for fraud, abuse or any other reason. If We refuse an order after taking payment, We will refund it in full within 7 working days. Refunds are made by the same method as the original payment where possible, unless You ask for the amount to be added to your account balance for use against future orders.
8. Fraudulent orders
All orders are screened for anti-fraud purposes. We will refuse orders where incorrect account details have been knowingly provided. Some orders need manual vetting after screening, and We may delay Your order while this is done.
9. Your obligations
Products must not be used for any activity that, in Our opinion, may harm us or bring us into disrepute. Areas of our website that require a login are protected by a secure password, which You agree to guard and not disclose to any third party. You agree not to reverse engineer, decompile, disassemble or otherwise try to derive source code from any product except as permitted by law, and not to develop software based in whole or in part on any product or on Our Confidential Information. You have no claim to any intellectual property rights in the products.
10. Indemnification and liability
You agree to defend, indemnify and hold Us harmless, on a full indemnity basis, against all demands, liabilities, losses, costs and claims (including reasonable legal fees) brought against Us, Our agents, Our customers or Our employees that arise from any service provided or product sold by You, Your agents, employees or assigns. This includes, but is not limited to: injury to person or property caused by products sold in connection with Us; material You supply that infringes a third party's rights; defective products sold from a server secured by a product We supplied; Your breach of these terms; any negligence, omission, misuse or error on Your part; the operation, breakdown or malfunction of equipment on which a product We supplied is installed; and Your use of a product bought from Us.
We shall not be liable, whether direct, indirect or consequential, and even if We have been told You may suffer such loss, for financial loss (including loss of profits, earnings, business, goodwill and business interruption), expected or incidental losses, loss of expected savings or sales, failure to reduce a bad debt, or reduction in the value of an asset. We are not liable for delays or failures caused by events outside our reasonable control.
11. Confidentiality
You agree to keep all Confidential Information strictly confidential, take reasonable steps to prevent unauthorised access to it, and use it only for the purposes of these terms. You may disclose it only to employees, contractors and associates who need it to meet these terms, and You must make sure they are under the same duty of confidence. Login details may be shared, at Your own risk, with employees, contractors and associates who need them to conduct Your business on Your behalf.
12. Disclaimer
We are not responsible for any damages You or Your business may suffer. We make no warranties of any kind, express or implied, for the products We provide, and We disclaim any warranty of merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-delivery, wrong delivery and service interruptions, whoever causes them.
13. Arbitration
By using Our products You agree to binding arbitration. Any dispute or claim against Us will be handled by an arbitrator of Our choice, whose decision will be binding and final. You are responsible for all costs related to the arbitration.
14. Changes
We reserve the right to revise these terms and other policies at any time without notice.