Privacy Policy

Your privacy is important to us. This page explains how ProntoSSL collects and uses your information, meaning your personal data and any personal information you have given us, and the choices you have.

What we collect

When you create an account we ask for your name, phone number and email address, which we need to set up the account. We also hold order and certificate details, invoice and payment records, and technical information such as your IP address, which we log to help with fraud detection and security. We use cookies and similar technologies to keep track of your interactions with our website, for example when you log in. We take reasonable steps to verify your identity before supplying any products.

Website statistics

We count visits to this website using our own system, not a third-party analytics service, and without setting tracking cookies of our own. A visit is recorded as the page viewed, the type of device, and where the visitor came from (for example a search engine or an advert). To count visitors we use a one-way code made from the connection and browser details and the date; it changes every day, cannot be turned back into an address, and cannot be used to follow a person from one day to the next. If you arrive from an advert, we keep the advert's campaign details, and its click identifier, in your browser session and on your account and order, so that we can tell which adverts lead to orders. We also work out the country a visit comes from, using a database on our own server, and keep only the two-letter country, never the address (IP geolocation by DB-IP). Detailed statistics are deleted after 13 months, leaving only totals.

How we use it

To provide the services you request, administer your account, respond to support requests, raise and collect invoices, send service and renewal emails, and keep our systems secure.

Who we share it with

SSL certificates are a resold product, so we only pass on the information our suppliers need in order to supply the product to you, along with the payment providers needed to take payment, and where required by law. We do not sell, rent or freely disclose our customer information to any third party.

Contact and opting out

We will contact you, by email or telephone, to service your account and provide the products you ordered. We do not send newsletters or make marketing phone calls. The only service you can opt out of is our renewal reminders: you can switch them off for one particular product you do not wish to renew, or for all your products. Closing your account stops all communication, but we can then no longer offer support or reissues for any current products.

Data security

We have appropriate physical, electronic and procedural systems in place to secure and safeguard your information.

Viewing and updating your data

You can log in to your account to view and update your information. For your security and protection, some details can only be changed by us; please contact us to change them.

Data retention

We keep your information for as long as your account is active and we are providing services to you. If you close your account and cancel all services, we keep only what is necessary for accounting purposes and required by law. We keep and use information for as long as necessary to comply with legal obligations, resolve disputes and enforce our agreements.

Your rights

You may request access to, correction of, or deletion of your personal data. Use our contact form.