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Validate your domain by email
Before it issues a certificate, the certification authority must be sure you control the domain. With email validation it sends a message to an address at that domain, and you confirm from there. It is usually the quickest method when you can read mail for the domain.
How it works
- When you order, you choose which address the email goes to. The choices are standard addresses at your domain, such as
admin@,administrator@,hostmaster@,postmaster@andwebmaster@. We show you the ones available for your domain. - The authority emails that address with a link or a code.
- Open the email and follow the link (or enter the code). Validation is then complete, and the certificate is usually issued within minutes.
On a multi-domain certificate, each name is validated separately and can have its own address.
If the email does not arrive
- Check the address exists. Many domains have no
admin@orwebmaster@mailbox. Create it, or forward it to a mailbox you read. - Check junk and quarantine. The email comes from the authority, not from us.
- Ask for it again. In your account, open the order and use Resend validation email.
- Pick a different address. On an order that is still waiting, you can change the address from the order page.
- Prefer not to use email? You can switch the order to DNS validation or file validation instead.
More help: domain validation is not completing.
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Stuck? Call 03333 444 205 (Monday to Friday, 9am to 5pm, except public holidays) or use our contact form. We will help you get it working.